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Three Wins is a simple, common sense philosophy that assumes that you are more successful and make faster progress towards your goals when everyone you deal with also Wins. Is this an impossible ideal? No. It works.

The Three Wins method was derived from service improvement in healthcare but it applies everywhere.

Click Here to request the free starter guide - the "First Ten Steps".

"Three Wins: Service Improvement using Value Stream Design" is the story of how a small team of health care professionals re-invented the way they worked in order to deliver:

• Better working environment for themselves

• Higher quality of service for their patients

• Improved performance for their organisation.

Three Wins demonstrates the important role that front line staff play in leading innovation and service improvement. It highlights the importance of reflective practice, audit and research, and how these can bring benefits to everyone through process redesign.

"Three Wins" is for everyone engaged in customer service improvement, innovation and managing the human dynamics of change.

Three Wins: Service Improvement using Value Stream Design (S.R.Dodds)

To read more about the Three Wins philosophy click here

Recommendations ...

Alan Chapman www.businessballs.com on First Edition
"This remarkable book charts the successful redesign of the Vascular Surgery Outpatient Clinic at Good Hope Hospital, in North-East Birmingham from 2000-2004 where the team won the first Innovation Award for Service Delivery for the change and improvement that they achieved - notably resulting in the 'Three Wins': A better service to patients; a skilled, motivated and enthusiastic team; and a substantial saving in treatment costs.

The book successfully and sensibly relates the team's achievements to the methods that enabled them, with helpful references to relevant theories and methodologies, in a way that provides a framework for replicating the processes and 'three wins' in all sorts of other environments. This book will not only be a boon for health sector managers and change-drivers - its simple, logical intelligent lessons will be of value to everyone seeking to make positive change in organisations everywhere. Read more and buy this wonderful book."

Second Edition: To get your copy now from Amazon click on the link below:

Three Wins: Service Improvement using Value Stream Design (S.R.Dodds)

Three Wins: Service Improvement using Value Stream Design (Second Edition) 103 pages.
ISBN: 978-1-84753-631-0